social media listening
Connect with your audience and build positive brand sentiment with outsourced social listening services.
Delivered by a leading social media agency with 40 years’ combined experience.
Find out what your customers really think
with professional outsourced social media listening services
Social listening is a powerful new marketing tool used to understand audience sentiment and engage with your customers on social media. By tuning in to conversations about your brand, you can gather authentic customer testimonials, address pain points, discover new leads, and find ways to improve your products and services.
At 123 Internet Group, we offer dedicated social listening services to help you achieve your marketing goals. We track social media channels for mentions of your organisation, competitors, products, or other relevant keywords, to uncover deep audience insights and potential business opportunities. Social listening is also a handy way to discover relevant social influencers and brand ambassadors.
Taking the time to respond to a happy customer can pay dividends, and where negative sentiment creeps in, you can resolve any issues with timely and professional customer service. Put simply, social listening gets people talking about you for the right reasons. As you build positive sentiment, you attract new customers, boost your reputation and outshine competitors.
Book a FREE meeting to discuss Social Media Listening
Our friendly team are happy to help. Unlike other creative agencies, we don’t charge for an initial consultation meeting. Book a Zoom/Teams call here and let’s catch up!
Cross-channel integration
Whether you want to follow conversations on social media channels like Twitter, Instagram and Facebook, or even track topics across the wider web, 123 Internet Group can craft a bespoke social listening strategy to suit your budget and marketing goals. Just talk to our social experts.
In-depth social analytics
While most social media reports deliver impression counts and engagement rate, social listening tools help you dive deeper. Explore customer sentiment, trend reports, listening topics and more. You can even compare your share of voice against industry competitors. Identify gaps in the market and leverage opportunities to stand out.
Audience insights
From jumping on industry trends to finding the best influencers to promote your products and services, social listening helps your business to evolve with your audience. Collect honest customer feedback, analyse content research topics, and identify who your brand ambassadors are. Growth is key to futureproofing your business.
Hashtag & keyword tracking
Monitor the topics that matter. Social listening collects valuable insights surrounding your company, industry, competitors and other relevant keywords. A great way to gain actionable, competitive insights and keep an eye on your overall brand health.
Fully informed brand strategy
Social listening benefits your brand beyond the realm of social media. From customer care to product development, realistic social insights help you to make informed decisions across your business and execute your marketing strategy more effectively.
Join hundreds of happy clients benefiting from our digital marketing services
At 123 Internet Group, we pride ourselves on becoming an extension of our clients’ marketing team. Whether you need experienced designers and developers to launch your new website or product, or social media managers to run paid campaigns, our in-house digital agency experts can help.
We offer a complete outsourced marketing solution and have proudly supported our clients for over a decade – with over 500 hosted client websites and more than 50 new sites launched each year. Check out our portfolio below to see what we do best!
Download the ultimate social media guide
Your online brand presence is more important than ever. From setting up the right social accounts for your business, to creating high performing marketing content, learn how to effectively manage your community and reap the benefits of social media.